Streamline care.
Reduce time to competency, quickly and efficiently with tailored self service onboarding.
Customer solutions
Customer Care
With WalkMe’s Digital Adoption Platform, simplify user experiences to drive long-lasting customer satisfaction.
Scale-up support.
Cut on customer support requests and time to resolution by empowering teams to be more responsive.
Measure success.
Gain visibility into reps performance across the entire tech stack.
How it works
Prioritizing the digital transformation of customer care.
Customer care is transforming in light of the move to a remote work environment, bringing customer retention and employee satisfaction to the front.
The Challenge
Balancing customer and employee needs.
When service leaders prioritize the experience of both customers and representatives equally, employee productivity increases as customer satisfaction rises.
Species360 overcame adoption challenges by using WalkMe DAP solution
100%
Product Adoption
60%
drop in onboarding time
35%
reduced support tickets
“
WalkMe has provided us an ‘always on’ help center that seamlessly integrates with our SaaS delivery model. WalkMe supports our lean training team with top-notch service dedicated to ensuring product value immediately.
”
Our solution
Connecting the employee and customer experience.
With WalkMe’s Digital Adoption Platform, provide employees and customers with seamless experiences across their digital journeys for increased productivity and higher satisfaction.
Discover more about WalkMe for Customer Care
Customer retention is the key to success
Delve into WalkMe’s tips that will keep your customers coming back and reduce churn while enhancing your bottom line.
Just how important is customer service in the new normal?
With digital customer engagement on the rise, the level of service you can offer your customers affects the way they perceive your brand.
Drive customer success through employee engagement
By enabling your workforce, you elevate the level of service they can offer to your customers.