ADDENDUM FOR CALIFORNIA RESIDENTS
The California Consumer Privacy Act (“CCPA”) regulates how businesses handle “personal information” (as such term is defined in the CCPA) of California residents and gives California residents certain rights with respect to their personal information. If you are a resident of California, we are required to inform you of how we use and disclose your personal information and certain rights you may have under the CCPA.
We are both a “business” and a “service provider” under the CCPA, depending on how you interact with us. This section applies only to personal information we collect in our role as a business. If you are an End User, our commercial Customer is the “business” under CCPA, and will provide a privacy notice consistent with their configuration and deployment of our product at the point of collection of your information. Information about the personal information potentially collected by Customers through WalkMe’s commercial offerings is available here. When we act as a Service Provider, we process personal information only for the purposes specified in the written contract with our commercial Customer. We delete personal information about a consumer when instructed to do so by our commercial Customer.
We act as a Business when we collect and use personal information about our potential Customers (business leads) and Site Users (including individuals receiving web development training in their individual capacity). This notice explains our information practices for these groups of Consumers.
Collection and Disclosure of Personal Information
In the chart below, we have described the categories of personal information that we have collected and shared over the past twelve (12) months, the purposes for such collection, and the types of entities with whom we have shared such information:
| Categories of Information | Sources of Information | Purpose | Disclosure |
| Identifiers, including names, email addresses, and IP addresses.
This information may also constitute personal information as defined by Cal. Civ. Code 1798.80. |
We collect this information directly from you when you visit our Site, including if you register to receive information from or about WalkMe products and services. | We use this information to provide you with access to the Site; monitor your use of the Site; improve the Site; communicate with you and fulfill your requests; provide you with support in relation to the Site; send or call you with promotional information and updates regarding our products and services and events; ensure the safety and security of our Site and defend our rights, the rights of our users and others; and for risk control, to comply with laws and to enforce our Privacy Policy and agreements with WalkMe. For more information, see the section entitled “Personal Information We Collect and How We Use It.” | We share this information with certain professional service providers, vendors, and professional advisors who help us use the information, and for certain other reasons described in the section entitled “Sharing Information Gathered Through The Site With Third Parties.” |
| Internet or other electronic network activity information including IP addresses and information regarding browsers and interaction with our Site. | We collect this information directly from you when you visit our Site. | We use this information to provide you with access to the Site; monitor your use of the Site; improve the Site; determine whether you have access to privileged content, services or resources; estimate and report total audience size and traffic; help combat fraud or abuse; ensure that content from the Site is presented in the most effective manner for you and for your computer; and for the purpose of data analytics, marketing and data enrichment including targeted advertising. For more information, see the section entitled “Personal Information We Collect and How We Use It here.” | We share this information with certain professional service providers, vendors, and professional advisors who help us use the information, and for certain other reasons as described in the section entitled “Sharing Information Gathered Through The Site With Third Parties here.” |
| Professional and employment related information, such as your employer name, job title, and job description, full name and resume. | We collect this information directly from you. | We collect such information if you apply for a job via our careers page and use it in connection with processing your application. | We share this information with certain professional service providers, vendors, and professional advisors who help us use the information, and for certain other reasons as described in the section entitled “Sharing Information Gathered Through The Site With Third Parties here.” |
The Company does not, and during the past twelve (12) months did not, “sell” personal information of California residents (as such term is defined in the CCPA).
Rights under the CCPA
If you are a California Consumer, as defined under the CCPA, the processing of certain personal information about you may be subject to the CCPA. Where the CCPA applies, this section provides additional privacy disclosures and informs you of key additional rights as a California resident. We will never discriminate against you for exercising your rights, including providing a different level or quality of services or deny goods or services to you when you exercise your rights under the CCPA.
Right to Know Request
Under the CCPA, California residents have a right to request information about our collection, use, and disclosure of your personal information over the prior 12 months, and ask that we provide you free of charge with the following information:
- the categories of personal information about you that we collected;
- the categories of sources from which the personal information was collected;
- the purpose for collecting personal information about you;
- the categories of third parties to whom we disclosed personal information about you and the categories of personal information that was disclosed (if applicable) and the purpose for disclosing the personal information about you; and
- the specific pieces of personal information we collected about you.
Right to Delete Request
Under the CCPA, you also have a right to request that we delete personal information, subject to certain exceptions.
How to Exercise Your Rights
If you are a California Consumer to whom the CCPA applies, you may contact us to exercise your rights at privacy@walkme.com . Once we receive your request, we will review it, determine whether we can verify your identity, and process the request accordingly. We may need to collect information from you to verify your identity, such as your email address, government issued ID or date of birth. You may make a verifiable consumer request to access your personal information twice per 12-month period. We aim to fulfill all verified requests within 45 days pursuant to the CCPA. If necessary, extensions for an additional 45 days will be accompanied by an explanation for the delay.
You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.
